Refund Policy

At TASYNQ, our engineering contracts operate on structured project milestones (e.g. Discovery & Architecture, UI/UX Design, Development, Testing, and Deployment).

Initial Deposit Refundability: If you cancel your project within 7 days of contract signing and BEFORE Phase 1 Discovery work has initiated, you will receive a 100% full refund minus a 3% merchant processing fee.

Phase 1 Architecture Completion: Once Phase 1 strategy and technical wireframes are completed and presented, the initial deposit becomes non-refundable to cover consumed engineering hours.

If a client elects to terminate a project mid-development:

• Completed & Approved Milestones: Funds paid for milestones previously reviewed and approved by the client are non-refundable.

• Uninitiated Milestones: Any advance funds paid for future project milestones that have not yet commenced will be refunded in full within 10 business days.

Ongoing engineering, SEO performance, or SLA maintenance retainers are billed on a monthly recurring basis.

Cancellation Notice: Monthly retainers may be canceled at any time with 30 days written notice.

Refund Eligibility: Monthly retainer fees already processed are non-refundable, but services will remain active through the end of the paid billing cycle.

To eliminate the need for project refunds due to minor technical glitches, TASYNQ provides a 30-day post-launch warranty.

During this window, our engineering team rectifies any reported bugs, formatting errors, or functionality discrepancies from agreed SOW specs free of charge.

To submit a refund request or discuss project cancellation:

1. Send a formal email to refunds@tasynq.com including your project contract ID and reason for request.

2. Our Director of Client Relations will review your account milestone logs and contact you within 48 hours.

3. Approved refunds will be processed back to your original payment method (Credit Card, Wire Transfer, or Stripe) within 5-10 business days.